Q: I have multiple pets. Can they stay together? Do you offer discounts?
A: We welcome multiple pet customers. Of course they are able to stay together and we do offer a discount when they share a suite. Be sure to make reservations early to get a family suite. Also, please indicate if they must be separated for feeding (so one doesn't come home plumper than the other!). As always, while they're in our care, we will make necessary decisions to keep them happy and healthy. If they don't seem to like sharing space with their siblings, we'll separate them (and the discount will no longer be applicable).
Q: Can I bring toys/blankets/beds from home?
A: Your pets may have one or two toys to play with in their suite during their stay. If you bring toys from home, be sure to mark them with permanent ink with your last name. Your pets' toys will stay with them in their suites and we do our best to return all toys. Occasionally, a toy may be lost during a playtime or cleaning. If you prefer not to bring toys from home, you can purchase toys in our boutique for your pets' stay.
We request that you not bring in any of your pet's bedding for their lodging visit. We provide comfortable and sanitary bedding for all our pet guests laundered daily.
Q: My dog is on a special diet. Can I bring my own food?
A: Our meal program consists of precisely portioned feedings high quality, premium nutritious dog food. However, if your pet requires a special diet, we encourage you to bring their food when lodging. Our trained staff will follow your instructions to make sure your pet follows his regular diet. By pre-bagging each meal in a separate bag labeled with your pet's name, your pet will receive the exact amount of food that you feed him or her at home. Please only bring enough for your pets' stay plus a few extra portions in case of a delay in your return home.
Q: Can I call to check up on my pet?
A: Of course! Our focus during the day is on our guests fun and comfort, so please call between 11am - 6pm.
Q: Why is my pet so thirsty when she comes home from a lodging visit?
A: It's natural and you should expect your pet to be a bit thirsty from all the excitement once you get them home. However, do not allow them to drink a full bowl of water as it may cause an upset stomach.
While in our care, pets are monitored carefully for their consumption of fresh water, and food. Water is continuously checked and refreshed throughout the day.
Once your pet settles back into their regular routine, and get comfortable, they will establish regular eating and drinking habits.
Q: What is your cancellation policy?
We realize that plans do change, and wish to accommodate all of our customer's needs. So, there is no charge if you give us more than 48 hours notice. If it's necessary to give less time than that we do charge a two night stay to the credit card on file.