Frequently Asked Questions

Q: I have multiple pets.  Can they stay together?  Do you offer discounts?

A: We welcome multiple pet customers. Of course they are able to stay together and we do offer a discount when they share a suite.  Be sure to make reservations early to get a luxury suite.  Also, please indicate if they must be separated for feeding (so one doesn't come home plumper than the other!).  As always, while they're in our care, we will make necessary decisions to keep them happy and healthy.  If they don't seem to like sharing space with their siblings, we'll separate them.

Q: Can I bring toys/blankets/beds from home?

A:  Your pets may have one or two toys to play with in their suite during their stay. If you bring toys from home, be sure to mark them with permanent ink with your last name. Your pets' toys will stay with them in their suites and we do our best to return all toys.  If you prefer not to bring toys from home, you can purchase toys in our boutique for your pets' stay.

We provide clean, safe and comfortable bedding.

Q:  My cat is on a special diet.  Can I bring my own food?

A:  Our meal program consists of precisely portioned feedings of a high quality, premium nutritious dry cat food. We also stock numerous popular brands of moist cat food.  However, if your pet requires a special diet, we encourage you to bring their food when lodging. Our trained staff will follow your instructions to make sure your pet stays on his regular diet. By pre-packaging each meal in a separate bag labeled with your pet's name, your pet will receive the exact amount of food that you feed him or her at home.  Please only bring enough for your pets' stay plus a few extra portions in case of a delay in your return home.

Q:  My cat will only use a certain kind of litter.  Can I bring that?

A:  We have a variety of litter available.  Please call to confirm we have something that will be appropriate.  Otherwise, feel free to bring your own and we will utilize that.

Q: Can I call to check up on my pet?

A:  Of course!  Our focus during the day is on our guests fun and comfort, so your best bet is to call during the hours of 11-6 EST so you don't have to wait.  

Q:  What is your cancellation policy?

We realize that plans do change, and wish to accommodate all of our customer's needs. We require a 48 hour cancellation notice, giving us the opportunity to rebook the suite for another pet. otherwise you will be charged for two nights of lodging on your credit card that we have on file.